Measuring knowledge with workflow management systems

被引：6

作者：

List, B ^{[1
]}

Schiefer, J ^{[1
]}

Bruckner, RM ^{[1
]}

机构：

[1] Vienna Univ Technol, Inst Software Technol, A-1040 Vienna, Austria

来源：

12TH INTERNATIONAL WORKSHOP ON DATABASE AND EXPERT SYSTEMS APPLICATIONS, PROCEEDINGS | 2001年

关键词：

D O I：

10.1109/DEXA.2001.953105

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

Expert knowledge is captured in the process design. In organisations knowledge becomes embedded in routines, processes, practices as well as norms and can be evaluated by decisions or actions to which it leads, for example measurable efficiencies, speed or quality gains. Knowledge develops over time, through experience that includes what we absorb from courses, books, and mentors as well as informal learning. In this paper we analyse workflow history and demonstrate that workflow management systems enable knowledge measurement.

引用

页码：467 / 471

页数：3

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