Application of integrated Lean Six Sigma quality healthcare system practice in Indian healthcare

Integration of continuous improvement methodologies has gained momentum and international fame on improving healthcare performance. However, there is an individual methodology not gained due to dynamic conditions in the marketplace. The study investigates the impact on the integration of Lean, Six Sigma (DMAIC) and TQM concepts in the Indian healthcare sector to maintain its sustainability. The integrated Lean Six Sigma quality healthcare system (ILSSQHS) was developed under ten critical success factors (CSFs) through extant literature review and from experts' opinions. The purpose of this ILSSQHS model is to assess the performance and quality of care in private hospitals in India. Data were analysed by performing statistical analysis using SPSS. This study revealed that CSF leadership management commitment is higher in rank and healthcare operational effectiveness seems lower rank in the healthcare. The result revealed that all CSFs are found a significant and positive association with ILSSQHS practice as perceived by healthcare managers.