Quality Model of Maintenance Service for Cloud Computing

被引：2

作者：

Wang, Zhipeng ^{[1
]}

Jiang, Ning ^{[2
]}

Zhou, Ping ^{[3
]}

机构：

[1] China Elect Standardizat Inst, Software & IT Serv Ctr, Beijing, Peoples R China

[2] Henan Univ, Software Sch, Kaifeng, Henan, Peoples R China

[3] Beijing Univ Posts & Telecommun, State Key Lab Networking & Switching Technol, Beijing 100876, Peoples R China

来源：

2015 IEEE 17TH INTERNATIONAL CONFERENCE ON HIGH PERFORMANCE COMPUTING AND COMMUNICATIONS, 2015 IEEE 7TH INTERNATIONAL SYMPOSIUM ON CYBERSPACE SAFETY AND SECURITY, AND 2015 IEEE 12TH INTERNATIONAL CONFERENCE ON EMBEDDED SOFTWARE AND SYSTEMS (ICESS) | 2015年

关键词：

Cloud computing; maintenance service; quality management model; quality evaluation model; characteristic; subcharacteristic; metric; weight;

D O I：

10.1109/HPCC-CSS-ICESS.2015.136

中图分类号：

TP31 [计算机软件];

学科分类号：

081202 ; 0835 ;

摘要：

Cloud computing brings convenience for people to use IT resources, but also brings great challenges to the maintenance service of cloud computing environement. How to ensure the quality of maintenance service for cloud computing has become a problem. This paper proposes two models for quality management. One is the service quality management model for maintenance service. The other is the service quality evaluation model base on quality management model. The quality evaluation model composes of 5 characteristics and 16 subcharacteristics. We also propose the weight of each characteristic and subcharacteristic. We introduce the application method of the quality evaluation model briefly. In order to demonstrate the applicability of the quality evaluation model, we also provide an actual case.

引用

页码：1460 / 1465

页数：6

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