The impact of automation on tourism and hospitality jobs

被引：41
|
作者：
Ivanov, Stanislav [1 ]
机构：
[1] Varna Univ Management, 13A Oborishte Str, Varna 9000, Bulgaria
来源：
INFORMATION TECHNOLOGY & TOURISM | 2020年 / 22卷 / 02期
关键词：
Automation; Tourism jobs; Hospitality jobs; Employee skills; INTELLIGENCE; ROBOTS;
D O I：
10.1007/s40558-020-00175-1
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
This viewpoint discusses the impacts of automation technologies on tourism and hospitality jobs by delving into the mechanisms through which automation eliminates, transforms, and creates job positions in the industry. It elaborates on the tourism and hospitality jobs of the future, the skills that tourism and hospitality employees would need, and the implication of automation for tourism and hospitality education.
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页码：205 / 215
页数：11
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