Technology-Driven Changes in Work and Employment

WE LIVE IN a global society where technology, especially information and communication technology, is changing the way businesses create and capture value, how and where we work, and how we interact and communicate. In her seminal 1988 book, In the Age of the Smart Machine: The Future of Work and Power, 45 Shoshana Zuboff was among the first scholars to weave together the technological, sociological, and psychological processes that have converged to shape the modern workplace. Her insights concerned the nature of information and its significance in restructuring and redefining the patterns and meanings of work, even though at the time of her study the worldwide diffusion of the