Creating a model of process innovation for reengineering of business and manufacturing

The purpose of this paper is to develop a basic model of process innovation to support reengineering of business and manufacturing. The proposed model introduces basic relations between source, object and performance characteristics of process innovation at conceptual level. The model aims at improving "assessment of process innovation initiatives". It points out the effectiveness chain from an original initiative through process changes to potential increase in "performance of processes" and "competitiveness of the whole enterprise". Discussion of the proposed model suggests the basic relations of effectiveness to be operationalised as assessment tools for a decision support system of process innovation (C) 1999 Elsevier Science B.V. All rights reserved.