E-government Service The Case of E-tax filing in Thailand

被引：0
|
作者：
Chumsombat, Nakanya [1 ]
机构：
[1] Assumption Univ, Comp & Engn Management, Bangkok, Thailand
来源：
2015 INTERNATIONAL CONFERENCE ON INFORMATION NETWORKING (ICOIN) | 2015年
关键词：
e-tax filing; information quality; system quality; trust; CUSTOMER SATISFACTION; QUALITY DIMENSIONS; WEB SITES; CONSEQUENCES; DETERMINANTS; BANKING;
D O I：
暂无
中图分类号：
TP3 [计算技术、计算机技术];
学科分类号：
0812 ;
摘要：
The purpose of this study is to investigate factors influencing the satisfaction of e- tax filing website of Small and Medium Enterprises (SMEs) in Bangkok and the vicinity in Thailand. In this study, the researcher uses quantitative approach methodology which adopts Structural Equation Modeling (SEM). The researcher identifies four dimensions which consist of information quality, system quality in terms of functionality, system quality in terms of usefulness and trust. The study has been found that information quality, system quality in terms of functionality, system quality in terms of usefulness, and trust have a positive and significant impact on e- tax filing satisfaction.
引用
收藏
页码：451 / 455
页数：5
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