Users and radical innovation performance: the moderating role of the organisational context

This study investigates four key factors of the internal organisational context that moderate the relationship between connecting with users and radical innovation performance: performance management, autonomy, internal networking and organisation and culture to support innovation. These components define a firm's organisational context. A sample of Austrian-and Italian-based firms shows that the connecting with users-radical innovation performance relationship is amplified at higher levels of all the investigated elements of the organisational context. The authors discuss the study's implications as well as future research directions.