Research on Fuzzy Evaluation for Personnel Performance of the Customer Service Department

被引：0
|
作者：
Luo Fan [1 ]
Zhang Weibong [1 ]
机构：
[1] Wuhan Univ Technol, Sch Management, Wuhan 430070, Peoples R China
来源：
PROCEEDINGS OF THE 3RD INTERNATIONAL CONFERENCE ON PRODUCT INNOVATION MANAGEMENT, VOLS I AND II | 2008年
关键词：
Performance evaluation; Analytic hierarchy process; Fuzzy evaluation;
D O I：
暂无
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
According to enterprise's situation, author establishes the indicator system of personnel key performance evaluation of the customer service department, appraises the personnel performance of the customer service department using AHP and fuzzy evaluation, and analyses the evaluation results in the end. Therefore, it achieves the integration of qualitative and quantitative evaluation. The performance evaluation becomes more scientific and fair than before, promoting the development of enterprise.
引用
收藏
页码：1184 / 1188
页数：5
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