A mobile-based healthcare utilization assessment in rural Ghana

被引：3

作者：

Vogel, Lara D. ^{[1
]}

Goertz, Levi ^{[2
]}

Shani, Suhuyini S. ^{[2
]}

Boots, Mark ^{[2
]}

Dorval, Louis ^{[2
]}

Wang, N. Ewen ^{[3
]}

机构：

[1] Harvard Univ, 55 Fruit St, Boston, MA 02114 USA

[2] VOTO Mobile, PO KS17672, Kumasi, Ghana

[3] Stanford Univ, 300 Pasteur Dr Alway M121, Stanford, CA 94305 USA

来源：

HUMANITARIAN TECHNOLOGY: SCIENCE, SYSTEMS AND GLOBAL IMPACT 2016, HUMTECH2016 | 2016年 / 159卷

关键词：

Mobile health; Interactive Voice Response; IVR; Rural; Healthcare access; Ghana;

D O I：

10.1016/j.proeng.2016.08.394

中图分类号：

T [工业技术];

学科分类号：

08 ;

摘要：

Background: Identifying the needs of disadvantaged populations is essential to addressing those needs. Investigations of healthcare access in rural sub-Saharan Africa rely on in-person interviews and SMS, which have distinct limitations. Objectives: To use interactive-voice-response (IVR) technology to survey healthcare utilization patterns in rural Ghana. Methods: This project used IVR to survey healthcare behavior by mobile phone users in rural Ghana. Automated voice messages offered an 18-question survey in 5 local languages. Results: Out of >64,000 placed calls, 8,601 proceeded to the survey. Survey completion rate was 1.3%, for 827 full respondents, at a total cost of 5 USD for each full survey response. Conclusions: IVR has limitations, but the ability to engage rural populations with low time and resource investment is valuable. (C) 2016 The Authors. Published by Elsevier Ltd.

引用

页码：366 / 368

页数：3

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