ANALYSIS OF CAUSES AND EFFECTS OF IMPLEMENTATION OF THE QUALITY MANAGEMENT SYSTEM COMPLIANT WITH ISO 9001

被引：35

作者：

Pacana, A. ^{[1
]}

Ulewicz, R. ^{[2
]}

机构：

[1] Rzeszow Univ Technol, Dept Mfg & Prod Engn, Rzeszow, Poland

[2] Czestochowa Tech Univ, Fac Management, Czestochowa, Poland

来源：

POLISH JOURNAL OF MANAGEMENT STUDIES | 2020年 / 21卷 / 01期

关键词：

quality management; ISO; 9001; implementation of quality management systems; systems engineering; SME; CERTIFICATION; PERFORMANCE;

D O I：

10.17512/pjms.2020.21.1.21

中图分类号：

C93 [管理学];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ;

摘要：

The main purpose of the study is to analyze the causes and benefits of implementing a quality management system in a group of Small and Medium-sized Enterprises in developing and innovative regions on the example of enterprises from South-Eastern Poland. In the research, targeted surveys were conducted using the CAWI and CAPI methods extended by an expert interview with key people responsible for quality was used. In the present paper, the results of research related to the assessment of achieving the assumed system objectives in the field of quality in the aspect of a developing region characterized by a turbulent environment were presented. In the paper, original research into the analysis of the causes, expectations and effects of implementing quality management systems in accordance with ISO 9001 in the SMEs group were also displayed.

引用

页码：283 / 296

页数：14

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