Customer-Oriented Group Maintenance Model for Unreliable Service System

被引:0
|
作者
Liu, Gia-Shie [1 ]
机构
[1] Lunghwa Univ Sci & Technol, Dept Informat Management, Guishan Shiang 33306, Taoyuan County, Taiwan
关键词
D O I
暂无
中图分类号
TP [自动化技术、计算机技术];
学科分类号
0812 ;
摘要
This study considers a service system with multiple independent servers operating in parallel and a single Markovian queue. The servers are unreliable with identically exponentially distributed failure times but no server failures allowed during maintenance. The repair time is also assumed to follow exponential distribution. Accordingly, we formulate this model as a continuous time Markov decision process. Group maintenance policies are developed based on the number of customers dynamically in the queue, and are mathematically proved to have the property of threshold structure.
引用
收藏
页码:192 / 197
页数:6
相关论文
共 50 条
  • [1] Customer-oriented service and innovation
    Lixin, C
    Yutao, LY
    [J]. PROCEEDINGS OF THE 2001 INTERNATIONAL CONFERENCE ON INTERNATIONAL BUSINESS IN THE ERA OF ECONOMY GLOBALIZATION, 2001, : 167 - 171
  • [2] Customer-oriented maintenance decision support system: Developing a prototype
    Alfelor, Roemer M.
    Hyman, William A.
    Niemi, Gary R.
    [J]. Transportation Research Record, 1999, (1672): : 1 - 10
  • [3] Revisit service classification to construct a customer-oriented integrative service model
    Liu, Chun-Hsien
    Wang, Chu-Ching
    Lee, Yueh-Hua
    [J]. INTERNATIONAL JOURNAL OF SERVICE INDUSTRY MANAGEMENT, 2008, 19 (05): : 639 - 661
  • [4] TeleService a customer-oriented and efficient service?
    Küssel, R
    Liestmann, V
    Spiess, M
    Stich, V
    [J]. JOURNAL OF MATERIALS PROCESSING TECHNOLOGY, 2000, 107 (1-3) : 363 - 371
  • [5] Customer-oriented financial service personalization
    Huang, EY
    Lin, CY
    [J]. INDUSTRIAL MANAGEMENT & DATA SYSTEMS, 2005, 105 (1-2) : 26 - 44
  • [6] Organizing customer-oriented service business in manufacturing
    Taija T. Turunen
    Marja Toivonen
    [J]. Operations Management Research, 2011, 4 : 74 - 84
  • [7] Organizing customer-oriented service business in manufacturing
    Turunen, Taija T.
    Toivonen, Marja
    [J]. OPERATIONS MANAGEMENT RESEARCH, 2011, 4 (1-2) : 74 - 84
  • [8] A CUSTOMER-ORIENTED UNIVERSITY MANAGEMENT MODEL
    Moraru, Gina-Maria
    [J]. 12TH INTERNATIONAL TECHNOLOGY, EDUCATION AND DEVELOPMENT CONFERENCE (INTED), 2018, : 3631 - 3636
  • [9] THE COMPETITIVENESS OF CUSTOMER-ORIENTED AND SERVICE-ORIENTED STRATEGIES IN MARKETING
    GRONROOS, C
    [J]. EKONOMISKA SAMFUNDETS TIDSKRIFT, 1985, 38 (03): : 131 - 143
  • [10] Customer-Oriented Behavior in Full-Service Restaurants: A Moderated-Mediation Model of Emotional Intelligence, Work Engagement, and Customer-Oriented Attitude
    Oh, Hyunghwa
    Linda, Israt Jahan
    Jo, WooMi
    [J]. JOURNAL OF QUALITY ASSURANCE IN HOSPITALITY & TOURISM, 2024,