Does smart tourism technology matter? Lessons from three smart tourism cities in South Korea

被引：64
|
作者：
Um, Taehyee [1 ]
Chung, Namho [2 ]
机构：
[1] Kyung Hee Univ, Grad Sch, Dept Hotel Management, Seoul, South Korea
[2] Kyung Hee Univ, Coll Hotel & Tourism, Dept Hotel Management, Seoul, South Korea
来源：
ASIA PACIFIC JOURNAL OF TOURISM RESEARCH | 2021年 / 26卷 / 04期
基金：
新加坡国家研究基金会;
关键词：
Smart tourism; smart tourism technology; smart tourism city; destination service; six A; multigroup analysis; Seoul; Busan; Jeju; South Korea; CUSTOMER SATISFACTION; BEHAVIORAL INTENTIONS; VISITOR SATISFACTION; DESTINATION LOYALTY; PLACE ATTACHMENT; SERVICE QUALITY; REALITY; CITY; FOUNDATIONS; INVOLVEMENT;
D O I：
10.1080/10941665.2019.1595691
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
Based on smart tourism technology attributes and destination services, we examine how the smart tourism satisfaction and service satisfaction affect the overall satisfaction of smart tourism city by using structural equation model. Results of survey from Seoul, Busan and Jeju in South Korea revealed a slight difference in destination services and service satisfaction relationship among three cities. Multigroup analysis was conducted on the commonly adopted paths. The results also suggest that, smart tourism technology attributes have a positive effect on smart tourism satisfaction in all cities. From the results, we suggest customized discussion by the cities.
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页码：396 / 414
页数：19
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