On Flexibility Management's Application in Modern Hotel Management

The Chinese hospitality industry has developed into a new stage, in which management innovation is required to create a competitive edge. This article proceeds with flexibility management theories, incorporates characteristics of hotel management, proposes the notion of hotel flexibility and construct a flexible management system plus a set of evaluation indicators on this basis. In addition, SFA (Stochastic frontier approach) was employed to conduct empirical research on management efficiency of selected hotels in Beijing. The research findings have proven that hotels with high ratings in the flexible management system have functioned in a more efficient way than their counterparts.