EMOTIONAL LABOR STRATEGY AND JOB SATISFACTION: A CHINESE PERSPECTIVE

被引：7

作者：

Jiang, Xuan ^{[1
]}

Jiang, Zhou ^{[2
]}

Park, Dong Soo ^{[3
]}

机构：

[1] Yanbian Univ, Dept Business Adm, Sch Econ & Management, Yanji, Peoples R China

[2] Macquarie Univ, Fac Business & Econ, N Ryde, NSW 2109, Australia

[3] Yeungnam Univ, Sch Business Adm, Gyongsan, Gyeongbuk, South Korea

来源：

SOCIAL BEHAVIOR AND PERSONALITY | 2013年 / 41卷 / 06期

关键词：

emotional labor strategy; surface acting; deep acting; job satisfaction; job characteristics; MANAGING EMOTIONS; WORK; CONSEQUENCES; ANTECEDENTS; MOTIVATION; EXPRESSION;

D O I：

10.2224/sbp.2013.41.6.933

中图分类号：

B84 [心理学];

学科分类号：

04 ; 0402 ;

摘要：

We examined the relationship between emotional labor strategy (ELS) and job satisfaction (JS), and the moderating effects of job characteristics on this relationship, based on data collected from 291 supermarket employees. Results showed that the 2 types of ELS, surface acting and deep acting, were negatively and positively related to JS, respectively. In general, job characteristics were found to moderate the relationship between ELS and JS.

引用

页码：933 / 938

页数：6

共 50 条

[41] Developing a structural equation model from Grandey's emotional regulation model to measure nurses' emotional labor, job satisfaction, and job performance
Hwang, Won Ju
Park, Eun Hee
APPLIED NURSING RESEARCH, 2022, 64
[42] JOB HORIZONS: A Study of Job Satisfaction and Labor Mobility
Ginzberg, Eli
OCCUPATIONS-THE VOCATIONAL GUIDANCE JOURNAL, 1949, 27 (07): : 500 - 501
[43] Job Horizons; a Study of job Satisfaction and Labor Mobility
Lancour, Harold
LIBRARY JOURNAL, 1949, 74 (01) : 57 - 57
[44] Job Horizons, a Study of Job Satisfaction and Labor Mobility
不详
LIBRARY JOURNAL, 1949, 74 (07) : 553 - 553
[45] Teachers' satisfaction with life, job satisfaction and their emotional intelligence
Ignat, Aurora Adina
Clipa, Otilia
PSIWORLD 2011, 2012, 33 : 498 - 502
[46] Job Horizons: A Study of Job Satisfaction and Labor Mobility
Sorensen, Robert C.
ANNALS OF THE AMERICAN ACADEMY OF POLITICAL AND SOCIAL SCIENCE, 1949, 263 : 251 - 252
[47] The Effect of the Emotional Intelligence on Job Satisfaction
Sener, Emine
Demirel, Oezlem
Sarlak, Kader
CONNECTING HEALTH AND HUMANS, 2009, 146 : 710 - 711
[48] Emotional labor and core self-evaluations as mediators between organizational dehumanization and job satisfaction
Nguyen, Nathan
Stinglhamber, Florence
CURRENT PSYCHOLOGY, 2021, 40 (02) : 831 - 839
[49] The Mediating Role of Psychological Capital on the Relationship between Emotional Labor and Job Satisfaction: A Field Study
Bickes, Durdu Mehmet
Yilmaz, Celal
Demirtas, Ozgur
Ugur, Aysegul
ESKISEHIR OSMANGAZI UNIVERSITESI IIBF DERGISI-ESKISEHIR OSMANGAZI UNIVERSITY JOURNAL OF ECONOMICS AND ADMINISTRATIVE SCIENCES, 2014, 9 (02): : 97 - 121
[50] The interplay of morality, emotional labor, and customer injustice: How salesperson experiences shape job satisfaction
Itani, Omar S.
Gabler, Colin B.
Kalra, Ashish
Bakeshloo, Khashayar Afshar
Agnihotri, Raj
INDUSTRIAL MARKETING MANAGEMENT, 2025, 124 : 162 - 174

← 1 2 3 4 5 →