PROCESS-ORIENTED ENTERPRISE MANAGEMENT AS A DETERMINANT OF ORGANIZATIONAL BEHAVIOR IN CONTEMPORARY BUSINESS TERMS

Bojan Krstic(1), Sonja Jovanovic(2), Ernad Kahrovic(3) PROCESS-ORIENTED ENTERPRISE MANAGEMENT AS A DETERMINANT OF ORGANIZATIONAL BEHAVIOR IN CONTEMPORARY BUSINESS TERMS The transformation of an enterprise towards process-oriented enterprise is a determinant of organizational behavior in contemporary business terms. This determinant points out the need to leave vertical organization and functional-structured enterprise, and directs attention of its management to horizontal process-oriented organization. This paper formulates the roles that are supposed to support this organizational transformation. The transformation from functional departments to business processes is not exclusive in the sense that it does not necessarily mean elimination of functional aspects and functional structure of the organization. In the process of transformation towards process orientation, management chooses one form of a so-called horizontal or process organizational structure that favors a specific enterprise. Besides the purely functional orientation or the purely process orientation, in certain situations, when internal organization circumstances permit, it is possible to combine both approaches successfully.