Improving the Efficiency of Architectural Solutions Based on Cloud Services Integration

Recently, many Russian companies are trying to transform their businesses through new Internet services to increase productivity, reduce costs, minimize risks and extend the capabilities of the enterprise. Increasingly such problems are solved with the help of media access to a variety of cloud-based services. The key features of such services are self-service on-demand, broadband network access, resource pooling in the pools, instant flexibility, measurability of the services provided. The acquisition of cloud solutions for enterprise becomes profitable alternative to their own IT infrastructure as cloud can save money for the hardware purchase and support. Cloud solutions help to adjust the amount of resources used in real-time, paying only for actual power consumed. In addition, this approach allows you to streamline business processes within the company, since most of the issues relating to IT, outsourced to an external provider. The paper investigates the possibilities to increase the efficiency of architectural solutions of IP-telephony company sphere by improving the quality of services sold. This paper analyzes the existing methods of valuation services. Method of assessing the call-centers efficiency has been selected. This method is based on the approved KPI business processes. The possibilities of the call-center optimization and improvements of KPI business processes by increasing the level of Software as a Services (SaaS). The main criteria of successful work of call-centers have been described in the paper, to explore the market of existing cloud-based solutions, to assess the possibility of introducing cloud services in architectural solution and to estimate the obtained figures.