The impact of knowledge management system on student performance A case study of the University of Delhi

Purpose - The purpose of this paper is to empirically test the role of knowledge management system (KMS) on the performance of students in higher educational institutions (HEIs). Design/methodology/approach - Building on the extensive review of literature, the authors explored the factors of KMS to arrive at the conceptual model which was then validated using structural equation modeling. For the quantitative analysis, data were collected from undergraduate students using questionnaires distributed both through online and offline modes. Findings - Empirical evidence supports the view that KMS have a direct and significant impact on the student performance (SP) in HEIs. Research limitations/implications - The data are limited to 311 undergraduate students from the University of Delhi, India. Practical implications - With the onset of national rankings framework like NAAC (National Assessment and Accreditation Council), NIRF (National Institutional Ranking Framework) and the attempt to achieve global recognition in THE (Times Higher Education), Quacquarelli Symonds and other world university rankings, the HEIs are trying hard to improve their performance comprehensively. In such a scenario, this paper provides insights into how HEIs can enhance performance of its students by harnessing KMS. Originality/value - The current paper empirically validates the effect of KMS on the performance of students in an educational institution. While the impact of KMS on performance is measured empirically in corporations, such studies are scanty in academic centers. Moreover, while measuring the performance in HEIs using KM, the focus on ranking parameters has never been there. Such an orientation is essential as the rankings are getting wide acceptance from a global audience.