Education and Training is a Key Success Factor of Knowledge Management Implementation: A Case Study

The transition from the industrial age to knowledge economy age has driven many organizations to recognize the importance of knowledge management (KM). In view of that many organizations attempt to adopt and implement KM to build up their competitive advantage. However, many empirical studies found that not all of theKM initiatives are successful implemented. The main reason is due to the lacking of education and training to the employees in an organization. The main purpose of this study is to examine the relationship between the one of the key success factors of KM implementation, namely education and training with the benefit of KM. The case study was carried out in Spice I-Gate, a Malaysian Retail Chain where the education and training (key success factor) of KM was implemented. Structured interview was conducted in order to examine the education and training (key success factor) after the KM implementation. Finding has testified that education and training is a key success factor of KM that brings the benefits to the organization.