Health care quality management in China hospitals

被引：0
|
作者：
Liu, ML [1 ]
Lu, XN [1 ]
机构：
[1] Zhejiang Univ, Coll Management, Hangzhou 310027, Peoples R China
来源：
PROCEEDINGS OF THE 2000 IEEE INTERNATIONAL CONFERENCE ON MANAGEMENT OF INNOVATION AND TECHNOLOGY, VOLS 1 AND 2: MANAGEMENT IN THE 21ST CENTURY | 2000年
关键词：
D O I：
暂无
中图分类号：
TP [自动化技术、计算机技术];
学科分类号：
0812 ;
摘要：
In this paper, a series of hospitals in China were selected, patients in these hospitals completed the questionnaire to assess health service quality. In this survey there are seven broad dimensions of service quality namely: tangibility; reliability; responsiveness; assurance; empathy, technical quality and medicine quality management. The quantity analysis was undertaken to describe current situation of health service quality in China. This paper described research undertaken to assess the quality of service provided by public and private hospitals in China.
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页码：196 / 202
页数：7
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