Critical Success Factors of Information System Development Projects

As the significant success of business enterprises, information system development becomes IT managers' concern to keep the balance between business and information system. The information system has an important role to deliver advantages to the business enterprises. To keep maintain these issues, information system should be developed to innovate the business process. However, in developing an information system, the information system process improvement may obtain the possibility of information system development failures. Therefore, to avoid the failures in implementing information systems there are some important factors. Those factors are called critical success factors (CSF). Therefore, this study observes the critical success factors (CSF) in information system development (ISD) projects. This systematic literature review discusses critical success factors in information system development. The method section determines the research question. It also describes how to collect and filter the data. The order of this research written is according to Preferred Reporting Items for Systematic Review and Meta-Analyses Checklist or also known as PRISMA Checklist. Therefore, to collect and filter the data, this systematic literature review uses Preferred Reporting Items for Systematic Review and Meta Analyses method or also known as PRISMA method. There were 20 papers selected to help this research based on the filtering papers due to PRISMA flow diagram. Most of those papers arc discussing information system development and the rest are about factors of information system development. The result section has two parts, which are study characteristics and study results. This systematic literature review concluded that there are five critical success factors in developing information system projects. Those critical success factors are people, project, organization, knowledge, and expertise. Those critical success factors are also supported by several items of each factor. Therefore, the output of this research is expected to satisfy the information system development projects to meet the organizations' need and reduce also possibly avoid the failures in information system development projects.