Exploring the performance of service innovation: Infrastructure capability and innovation orientation complementarity

被引：1

作者：

Chuang, Shu-Hui ^{[1
]}

Lin, Shinyi ^{[2
]}

Chang, Tin-Chang ^{[1
]}

机构：

[1] Asia Univ, Dept Business Adm, Taichung, Taiwan

[2] Natl Taichung Univ Educ, Taichung, Taiwan

来源：

2016 10TH INTERNATIONAL CONFERENCE ON INNOVATIVE MOBILE AND INTERNET SERVICES IN UBIQUITOUS COMPUTING (IMIS) | 2016年

关键词：

infrastructure capability; innovation orientation; service innovation with internet technology support; market performance; financial performance; RESEARCH-AND-DEVELOPMENT; FIRM PERFORMANCE; INFORMATION-TECHNOLOGY; ORGANIZATIONS; FRAMEWORK; IMPACT; MODEL; INTEGRATION; COMPANIES; ASSETS;

D O I：

10.1109/IMIS.2016.69

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

This paper examines how firms bundle infrastructure capability and innovation orientation to enhance the service innovation with IT support (SIIT) and its impact on firm's performance outcomes of market performance and financial performance. The result of data gathered from 127 hotel service firms in Vietnam suggest that the impact of SIIT on firm outcomes begins with infrastructure capabilities and innovation orientation, and that the complementarity between these two factors appear to affect SIIT. In addition, market performance mediates the relationship between SIIT and financial performance.

引用

页码：527 / 530

页数：4

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