Indraprastha Gas Limited - the largest CGD Company in the country serving more than 11 Lakh customers with uninterrupted gas supply round the clock with largest pipeline network (more than 9200 kms) in the National Capital Region of the Country. IGL has adopted best safety practices and always strives to ensure safety of employees, workers, consumers, stake holders and general public at large. However IGL's City Gas Distribution network operations in National Capital Region pose its own very typical challenges in CNG (Compressed Natural Gas Vehicle Refueling) & PNG (Piped Natural Gas) operations. There are various challenges during Laying of Pipeline as per relevant codes & statutes as obtaining permissions, clearances, NoCs, approvals, etc., availability & retaining of trained & experienced manpower, constraints in laying of pipeline in highly populated area, presence' of other utilities, etc. Similarly during the O&M of Pipeline, the organization faces challenges like third party damages leading to gas leak & fire, massive expansion projects of other companies in Delhi/NCR like Delhi Metro/Delhi Jal Board/MTNL, etc. Same is the case with CNG Operations where we are handling incidents/emergencies due to the customers' negligence like an important issue of CNG cylinder validation, Poor Maintenance of CNG Vehicles and their CNG Kits, Untested and unsafe cylinders is a matter of serious concern, Installation of unauthorized spare parts in CNG Kits of vehicles, leading to serious consequences at our CNG stations. Based on scientific analysis of the incidents happening on day to day basis, various initiatives are taken to control and avoid their recurrence.