Decision support system for conflict diagnosis in personnel selection

被引：16

作者：

Nussbaum, M

Singer, M

Rosas, R

Castillo, M

Flies, E

Lara, R

Sommers, R

机构：

[1] Pontificia Univ Catolica Chile, Escuela Ingn, Dept Ciencias Computac, Santiago 22, Chile

[2] Pontificia Univ Catolica Chile, Escuela Adm, Santiago 22, Chile

[3] Pontificia Univ Catolica Chile, Escuela Psicol, Santiago 22, Chile

[4] Pontificia Univ Catolica Chile, MAS Consultores, Santiago 22, Chile

来源：

INFORMATION & MANAGEMENT | 1999年 / 36卷 / 01期

关键词：

decision support system; conflict diagnosis; personnel selection; work team; computer simulation;

D O I：

10.1016/S0378-7206(99)00007-5

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

A decision support system (DSS) is discussed here. It was developed to analyze the interpersonal behavior of members of a work team; they are tested while interacting in a set of situations simulating a daily working session. By comparing the reactions of each member, it is possible to assess the members' working style compatibility. The system can, therefore, be configured to test specific features of interpersonal behavior, such as potential conflict factors; these can then be used to assess the effect of adding a member to a team during personnel selection, Field tests have showed that the system can satisfactorily predict potential conflicts within a group. (C) 1999 Elsevier Science B.V. All rights reserved.

引用

页码：55 / 62

页数：8

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