The Relationship between Coworker Incivility, Emotional Exhaustion, and Organizational Outcomes: The Mediating Role of Emotional Exhaustion

被引:60
|
作者
Hur, Won-Moo [1 ]
Kim, Byung-Soo [2 ]
Park, Sung-Jae [3 ]
机构
[1] Pukyong Natl Univ, Sch Business Adm, Busan, South Korea
[2] Hanyang Univ, Dept Sociol, Seoul 133791, South Korea
[3] Korea Labor Inst, Labor Policy Anal Team, Seoul, South Korea
关键词
Coworker incivility; Emotional exhaustion; Job satisfaction; Job performance; Turnover intention; COUNTERPRODUCTIVE WORK BEHAVIORS; TURNOVER INTENTION; INTERPERSONAL CONFLICT; WORKPLACE AGGRESSION; WITHDRAWAL BEHAVIOR; SOCIAL STRESSORS; JOB-PERFORMANCE; MODERATING ROLE; EMPLOYEE; CONSERVATION;
D O I
10.1002/hfm.20587
中图分类号
T [工业技术];
学科分类号
08 ;
摘要
The aim of this research is to investigate the relationship between coworker incivility, emotional exhaustion, and organizational outcomes measured by job satisfaction, job performance, and turnover intention. Working with a sample of 286 retail bank employees in South Korea, structural equation modeling is employed to test four hypotheses drawing on conservation of resources (COR) theory and affective events theory (AET). According to the analyses, while employee incivility positively affects emotional exhaustion, emotional exhaustion has a negative effect on job satisfaction and job performance. In addition, emotional exhaustion has a positive impact on turnover intention among organizational employees. These results imply that to better understand the relationship between coworker incivility and organizational outcomes, it is necessary to consider emotional exhaustion as an important mediating variable. The theoretical and practical implications of this study are discussed, together with its limitations and future research directions.
引用
收藏
页码:701 / 712
页数:12
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