The role of open service innovation in enhancing business performance: the moderating effects of competitive intensity

被引：0
|
作者：
Foroughi, Amir [1 ]
Buang, Nor Aishah [1 ]
Senik, Zizah Che [2 ]
Hajmirsadeghi, Reihaneh Sadat [3 ]
Bagheri, Mahdi Mohammad [4 ]
机构：
[1] Univ Kebangsaan Malasia, Dept Educ, Bangi, Malaysia
[2] Univ Kebangsaan Malasia, Fac Econ & Management, Bangi, Malaysia
[3] Univ Technol Malaysia, Fac Built & Environm, Johor Baharu, Malaysia
[4] Univ Technol Malaysia, Fac Management, Johor Baharu, Malaysia
来源：
CURRENT SCIENCE | 2015年 / 109卷 / 04期
关键词：
Business performance; competition intensity; open service innovation; travel agencies; MARKET ORIENTATION; IMPACT; ANTECEDENTS; MANAGEMENT;
D O I：
暂无
中图分类号：
O [数理科学和化学]; P [天文学、地球科学]; Q [生物科学]; N [自然科学总论];
学科分类号：
07 ; 0710 ; 09 ;
摘要：
In the past, open innovation has been studied from the perspective of manufacturing businesses, while services have received much less attention, regardless of the predominant role they play in advanced economies. The present study focuses on open service innovation in tourism industry. We study the moderating effect of competition intensity on the relation between business performance and open service innovation in tourism industry. Analysing data from managers of 346 travel agencies, this study shows that open service innovation has a positive effect on business performance and this effect increases by competition intensity construct.
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页码：691 / 698
页数：8
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