The Impact of Information Literacy Education for the Use of E-Government Services: The Role of the Libraries

The article discusses the low level of the use of e-services by citizens in national and international contexts, due to different reasons, including lack of information literacy. The hypothesis of the author is that insufficient use of e-services is caused by a lack of information literacy and especially e-government literacy and that e-government skills can be obtained through library information literacy training. The conclusions of the paper illustrate that the insufficient use of e-government services could be changed with the active role of the libraries as e-government intermediaries, providing information literacy training programs in e-government issues.