A decision-making support system for operational coordination of Home Health Care services

Nowadays, the majority of elderly people want to live longer in autonomy and well-being. As there are not enough places available in specialized institutions, Home Health Care Services are an alternative. With the fast rise of the demand, the organizations become aware of both existing limitations and of this potential for Research and Development (R&D). They manifest two types of need: one is to be able to identify their own HHC coordination problem, the other is to find solutions for this specific need. In this paper, we propose a systemic analysis of these two aspects to identify the complexity of the relationship between the offer and the demand for HHC services. Then, we present one prototype BLPAD for decision-making support of the coordination in HHC. This research work reveals scientific obstacles and attempts to define a comprehensive response to this expectation of the HHC services ecosystem.