Fuzzy indicators for monitoring software processes

This paper addresses the issue of monitoring software-intensive processes, focusing on detection of deviations that might appear between the actual enacting process and the process enactment plan. The formalism that underlies is the fuzzy logic. The monitoring of the software process elaborates the information regarding the process, as this information is spread in the system. This elaboration is guided by the user's concerns. The elaborated information is compared with a goal (defined by the user) in order to compute the performance indicators, which give a measure of the deviation observed. A decision support completes the monitoring, indicating possible changes that may be done to the process instance in order to approach the provided goal, and by that to reconcile deviations.