共 50 条
- [25] Organizational change management: The leading factor in quality ASQC'S 51ST ANNUAL QUALITY CONGRESS PROCEEDINGS, 1997, : 559 - 568
- [26] Perceptions of organizational communication processes in quality management REVISTA DE PSICOLOGIA PUCP, 2011, 29 (01): : 153 - 174
- [27] Management commitment to service quality and organizational outcomes MANAGING SERVICE QUALITY, 2010, 20 (03): : 259 - 272
- [28] ADVANCES IN SERIALS MANAGEMENT - A RESEARCH ANNUAL, VOL 4 - TUTTLE,M, COOK,JG LIBRARY ACQUISITIONS-PRACTICE AND THEORY, 1993, 17 (02): : 235 - 236