Casino employees' perceptions of their quality of work life

被引：43
|
作者：
Penny, Wan Yim King [1 ]
Joanne, Chan Sow Hup [2 ]
机构：
[1] Inst Tourism Studies, Colina De Mong Ha, Macau, Peoples R China
[2] Univ Macau, Dept Management & Mkt, Fac Business Adm, Macau, Peoples R China
来源：
INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT | 2013年 / 34卷
关键词：
Quality of work life (QWL); Casino; Gambling industry; Employees' perceptions; Macau; QWL;
D O I：
10.1016/j.ijhm.2012.11.010
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
A good quality of work life (QWL) can increase job satisfaction and task performance, reduce absenteeism and turnover rate, lower tardiness frequency, and enhance organizational effectiveness and organizational commitment. This study investigates what contributes to a good QWL for employees in the casino industry, which is currently an untouched topic in the existing hospitality and tourism literature. This qualitative study involves face-to-face interviews with 40 casino employees (including dealers, supervisors, and managers) from six major casinos in Macau. The content analysis of the data yielded four dimensions of QWL that casino employees considered to be an important constructs: job characteristics, HR policies, work group relationships, and the physical work environment. The four dimensions and 17 attributes identified in this study can help HR practitioners develop strategies to improve the QWL of casino employees while reducing the industry's high turnover rate. (C) 2012 Elsevier Ltd. All rights reserved.
引用
收藏
页码：348 / 358
页数：11
相关论文
共 50 条
  • [41] Job satisfaction in casino employees
    Lapenz, SK
    Lester, D
    [J]. PERCEPTUAL AND MOTOR SKILLS, 1997, 84 (03) : 1258 - 1258
  • [42] Employees' perceptions of the impact of work on health behaviours
    Payne, Nicola
    Jones, Fiona
    Harris, Peter R.
    [J]. JOURNAL OF HEALTH PSYCHOLOGY, 2013, 18 (07) : 887 - 899
  • [43] Inequality at work and employees' perceptions of organisational fairness
    Gallie, Duncan
    Felstead, Alan
    Green, Francis
    Henseke, Golo
    [J]. INDUSTRIAL RELATIONS JOURNAL, 2021, 52 (06) : 550 - 568
  • [44] Correlates of employees' perceptions of a healthy work environment
    Lowe, GS
    Schellenberg, G
    Shannon, HS
    [J]. AMERICAN JOURNAL OF HEALTH PROMOTION, 2003, 17 (06) : 390 - 399
  • [45] How despotic leadership jeopardizes employees' performance: the roles of quality of work life and work withdrawal
    Nauman, Shazia
    Zheng, Connice
    Basit, Ameer A.
    [J]. LEADERSHIP & ORGANIZATION DEVELOPMENT JOURNAL, 2021, 42 (01) : 1 - 16
  • [46] Does tourist guides' perceptions of quality of work life effect their perceptions of responsible tourism?
    Aylan, Serkan
    Bayraktar, Sukran Nur
    [J]. JOURNAL OF TOURISM MANAGEMENT RESEARCH, 2024, 11 (01): : 61 - 74
  • [47] Recovery for Resilience: The Mediating Role of Work-Life Balance on the Quality of Life of Women Employees
    Anastasopoulou, Anna
    Vraimaki, Eftichia
    Trivellas, Panagiotis
    [J]. SUSTAINABILITY, 2023, 15 (17)
  • [48] PREDICTORS OF WORK ABILITY AND QUALITY OF LIFE AMONG EMERGENCY MEDICINE EMPLOYEES IN CROATIA
    Milosevic, M.
    [J]. INTERNATIONAL JOURNAL OF BEHAVIORAL MEDICINE, 2012, 19 : S16 - S16
  • [49] Effects of a physical exercise intervention on employees' perceptions of quality of life: a randomized controlled trial
    Brand, R
    Schlicht, W
    Grossmann, K
    Duhnsen, R
    [J]. SOZIAL-UND PRAVENTIVMEDIZIN, 2006, 51 (01): : 14 - 23
  • [50] Studying the role of spirituality in quality of work life amongst Muslim employees in Indonesia
    Kurniady, Dedy A.
    Widodo, Mulyanto
    Rachman, Tonton T.
    Thahir, Muthahharah
    Jahari, Jaja
    Komariah, Aan
    [J]. HTS TEOLOGIESE STUDIES-THEOLOGICAL STUDIES, 2021, 77 (01):
12345