Psychometric Testing of a Measure of Patient Experience in an Ambulatory Surgery Setting

被引：4

作者：

Fulton, Bradley R. ^{[1
]}

Sternke, Elizabeth A. ^{[1
]}

Ayala, Louis ^{[1
]}

Malott, Donald L., Jr. ^{[1
]}

机构：

[1] Press Ganey Associates, 404 Columbia St, South Bend, IN 46601 USA

来源：

JOURNAL OF AMBULATORY CARE MANAGEMENT | 2019年 / 42卷 / 01期

关键词：

ambulatory surgery; OAS CAHPS; outpatient surgery; patient experience; patient satisfaction; psychometrics; survey; SYSTEM; CARE;

D O I：

10.1097/JAC.0000000000000264

中图分类号：

R19 [保健组织与事业（卫生事业管理）];

学科分类号：

摘要：

The purpose of this research was to develop a psychometrically sound survey for use with the Outpatient and Ambulatory Surgery Consumer Assessment of Healthcare Providers and Services (OAS CAHPS) survey. Both an exploratory pilot and a confirmatory pilot were conducted in hospital outpatient departments and freestanding ambulatory surgery centers eligible for participation in the OAS CAHPS program. Analyses indicated an internally consistent and valid 18-item survey with 6 measures, including Access, Moving Through the Visit, Nurses, Anesthesiologist, Doctor, and Coordinated Care. The measures are small, maximizing the number that can be used along with the OAS CAHPS survey, given Centers for Medicare & Medicaid Services restrictions.

引用

页码：27 / 36

页数：10

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