Knowledge management using intranets and enterprise portals

Modern companies migrate to responsive e-business models, by investing in information and knowledge-driven applications, that help them respond rapidly to changing market conditions and customer needs, under the impact of globalizations and the new information and communication technologies. The knowledge and data/information harvesting is mainly customer-centric, personalization, and customization, which implies having the means to tailor the content, format, and medium of key decision-support information and knowledge to the needs of individual users. This trend is based on the use of technologies that enable the delivery of personalized information and knowledge to large number of endusers through a variety of channels, mainly internet/extranet/intranet oriented. Many organizations have developed intranets and have understood the potential that this technology has in supporting the aims of knowledge management. In the paper is described a new vision for a knowledge-enabled intranet, and is outlined how this can be achieved by using the concept of developing knowledge content artefacts. Also is presented a better way to address employees personal and job needs, by delivering more self-service capabilities and personalisation, developing enterprise portals.