The concept of smart tourism in the context of tourism information services

被引：229
|
作者：
Li, Yunpeng [1 ]
Hu, Clark [2 ]
Huang, Chao [3 ]
Duan, Liqiong [4 ]
机构：
[1] Capital Univ Econ & Business, Sch Business Adm, Beijing 100070, Peoples R China
[2] Southern Taiwan Univ Sci & Technol, Dept Hospitality Management, Tainan 71005, Taiwan
[3] Capital Univ Econ & Business, Miyun Coll, Beijing 101504, Peoples R China
[4] China Natl Tourism Adm, Informat Ctr, Beijing 100740, Peoples R China
来源：
TOURISM MANAGEMENT | 2017年 / 58卷
关键词：
Smart tourism; Concept; Tourism information systems; Tourist information service;
D O I：
10.1016/j.tourman.2016.03.014
中图分类号：
X [环境科学、安全科学];
学科分类号：
08 ; 0830 ;
摘要：
Smart tourism has become increasingly popular in mainland China. Different types of events and activities have been classified as smart tourism, leading to the misuse of the term. What, then, is smart tourism? How to define it? Although researchers have defined the term, there has not been any consensus on a widely accepted interpretation. The definition provided by this study emphasizes smart tourism as an individual tourist support system within the context of information services and an all encompassing technology. This paper compares the characteristics of both traditional tourist information services and those incorporated in smart tourism. Based on the concepts, recommendations are provided and future research/industrial directions are discussed. For the Chinese tourism market, smart tourism represents a new direction implying a significant influence on tourist destinations, enterprises, and also tourists themselves. (C) 2016 Published by Elsevier Ltd.
引用
收藏
页码：293 / 300
页数：8
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