Overcoming barriers to low-vision rehabilitation services: improving the continuum of care

Objective: Low-vision rehabilitation is beneficial for patients with uncorrectable vision impairment, specifically in tasks such as reading and activities of daily living. However, referral to and use of these services remain less than optimal. Inspired by the findings of the Montreal Barriers Study, this article reports on an alternative way of introducing low-vision rehabilitation to clients within an ophthalmology department through the presence of an optometrist. Design: The Department of Ophthalmology at the Jewish General Hospital and the 2 Montreal low-vision rehabilitation agencies established a shared satellite office within the department to overcome administrative barriers, reduce the need for travel, and provide services within a familiar environment for patients. Participants: From June 2011 to December 2012, 35 patients with low vision were seen by 1 of the optometrists within the ophthalmology department. Methods: The optometrist was available on a part-time basis for a total of 20 half days. Results: Seven patients (20%) were already clients of a rehabilitation agency and were seen for follow-up, whereas 3 (9%) did not qualify for rehabilitation based on their level of visual function. A further 6 patients (17%) were treated whereby their needs were met within that appointment, and 19 clients (54%) received initial examination and were referred to the rehabilitation agency for additional services. Conclusions: The presence of a vision rehabilitation agency in an ophthalmology department through its optometrists helps triage patients, increases the integration of this service, and facilitates the continuum of care. Further fine-tuning will focus on increasing staff awareness and expansion of assistive technologies available at the satellite office.