Module partition process model and method of integrated service product

Due to customers' constantly increasing demand for personalized products and services, manufacturing enterprises must provide more diverse physical products and services in the product sale stage. However, the massive diversity of personalized products and services offered leads to the internal diversification of products and services, which greatly increases production costs. The application of the modular method can effectively improve the reusability of a product or service, and reduce internal diversification of the product and service. In this paper, the interactive modular design process is established by the analysis of the relationship between a product or service of integrated service product (ISP) and the analysis of the physical module and service module. This paper deals with the module partition principle of ISP, puts forward the three-stages module partition processes and methods, mainly including service module partition processes based on the "Top-Down" and "Bottom-Up" methods, the physical module partition process based on the "Top-Down", and the module partition methods based on Quality Function Deployment and mapping matrix. Finally, a case study is done on an electric power transformer using proposed principle and methods, and the processes and methods can achieve the interactive module partition of ISP. (C) 2012 Elsevier B.V. All rights reserved.