Emergency clinician perceptions of patients who present frequently to the emergency department: a snapshot of current practice

Objective. This study aimed to assess emergency clinician perceptions of adult patients who present frequently to the emergency department (ED) in an Australian context and understand current practices. Methods. ED clinicians including general practitioners, career medical officers and nurse unit managers working at New South Wales Australia level 3-6 hospitals were surveyed. Responses to open-ended questions were independently coded by two reviewers and the main themes were analysed. Results. Almost all the 210 participants (99%) could identify a population of frequent ED presenters at their hospital. Participants suggested that 9-12 presentations per year was a useful benchmark to use to characterise frequent ED presentations. They also indicated the need to consider as criteria recurrent presentations, their complexity, disease category and timeframe. Participants believed that the cause for presentation, from a restricted list of clinical alternatives, was multifactorial but the single most common cause for presentation was thought to be mental health followed by drug and alcohol. A total of 73% of participants reported that their hospitals had interventions to address frequent ED presentations, most commonly case management, multidisciplinary meetings and staff specialist involvement. Lack of co-ordination between services and a lack of resources in ED were cited as barriers to improving outcomes for patients who frequently present. Conclusions. ED clinicians surveyed offered suggestions on how to characterise frequent ED presentations beyond the number of visits to better identify this higher risk population. Additional services, as well as better coordination between patients, families, hospitals and outpatient services, appear needed in order to improve outcomes for this cohort of patients. Interventions should focus on increasing health outcomes, rather than a decrease in the number of presentations alone.