Customer satisfaction and loyalty: the critical elements of service quality

被引：0
|
作者：
Disney, J [1 ]
机构：
[1] Nottingham Trent Univ, Nottingham Business Sch, Qual Unit, Nottingham NG1 4BU, England
来源：
TOTAL QUALITY MANAGEMENT | 1999年 / 10卷 / 4-5期
关键词：
D O I：
暂无
中图分类号：
C93 [管理学];
学科分类号：
12 ; 1201 ; 1202 ; 120202 ;
摘要：
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页码：S491 / S497
页数：7
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