Use of Twitter for Analysis of Public Sentiment for Improvement of Local Government Service

Active collaboration with the public is the key to improving the administrative services of local government, and social media is an essential tool for understanding public sentiment. In this paper, we propose a method to gauge public sentiment for local government by using Twitter. We conducted an operational test with local government officers and found that our proposal was effective in revealing sentiments that were meaningful for the public, such as avoiding full parking lots, finding potholes in the road, or attracting favorable comments or suggestions to improve festival events.