Use of Twitter for Analysis of Public Sentiment for Improvement of Local Government Service

被引：0
|
作者：
Seki, Yohei [1 ]
机构：
[1] Univ Tsukuba, Fac Lib Informat & Media Sci, Ibaraki 3058550, Japan
来源：
2016 IEEE INTERNATIONAL CONFERENCE ON SMART COMPUTING (SMARTCOMP) | 2016年
关键词：
D O I：
暂无
中图分类号：
TP [自动化技术、计算机技术];
学科分类号：
0812 ;
摘要：
Active collaboration with the public is the key to improving the administrative services of local government, and social media is an essential tool for understanding public sentiment. In this paper, we propose a method to gauge public sentiment for local government by using Twitter. We conducted an operational test with local government officers and found that our proposal was effective in revealing sentiments that were meaningful for the public, such as avoiding full parking lots, finding potholes in the road, or attracting favorable comments or suggestions to improve festival events.
引用
收藏
页码：325 / 327
页数：3
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