Mining and Simulation for Process-Aware Information Systems

The overall goal of this tutorial is to show how process mining and simulation techniques can be used to optimize resource assignment in process-aware information systems and outline the resulting service level. A meta-process of the proposed approach will serve as a backbone for the presentation, which will go through the following questions: How can we use process mining to discover the "as is" process model when we dont have one? Which are the parameters required for running a simulation? How can we reverse engineer the actual values of those parameters for the "as is" scenario? Which are the outputs of a process simulation and how can they be interpreted? How can we define a process execution optimization function? Which simulation scenarios should we consider in the quest forbreak process optimization? How can we express a service level agreement (SLA) based on the optimized simulation scenario?