An interpretive systemic appraisal of Corporate Social Responsibility and learning

This paper presents two contexts of meaning to gain systemic comprehension of Corporate Social Responsibility (CSR) from the standpoint of a Systems Thinking Practice, called Interpretive Systemology. The first interpretive context is based on a notion of the social sector affected by the performance of the organization, which will allow us to open a space to explore about the ethical issue regarding a definition of boundaries from a standpoint of the organization and challenging some of the insufficiencies of such perspective to deal with the issue of CSR. The second context of meaning is grounded on searching for a social meaning of the organization through a grasping of it by asking about the practices in which the organization is engaged. This context will allow to approach CSR from a historical-ontological perspective in order to consider CSR as a result of an impoverishment of social practices to hold in the social milieu and the appearance of the organization as a way of providing a weak network of relations that is now compelled to find social legitimacy by addressing an unanswered question about the social order in which the organization appears. A core concept in this second context is social learning understood as a process that is currently undermined by a strong emphasis on training in organizational skills without pursuing a process of social learning as the ground upon which organizational skills are funded and articulated. In this sense, CSR is asked to answer about the production not only of its products and services, but also of other collateral effects or by products, such as how the people become engaged in a giving organizational setting. In this regard, it is claimed that community learning and engagement with the organization is central to enhance the CSR from a holistic perspective. Copyright (C) 2008 John Wiley & Sons, Ltd.