Health Care Complaints and Adverse Events as a Means of User Involvement for Quality and Safety Improvement

被引:8
|
作者
Birkeland, Soren [1 ,2 ]
机构
[1] Univ Southern Denmark, Ctr Qual, PV Tuxensvej 3-5,1st, DK-5500 Middelfart, Denmark
[2] Univ Southern Denmark, Dept Reg Hlth Res, PV Tuxensvej 3-5,1st, DK-5500 Middelfart, Denmark
来源
MILBANK QUARTERLY | 2019年 / 97卷 / 01期
关键词
D O I
10.1111/1468-0009.12377
中图分类号
R19 [保健组织与事业(卫生事业管理)];
学科分类号
摘要
引用
收藏
页码:346 / 349
页数:4
相关论文
共 50 条
  • [21] Patient complaints reveal quality and safety 'blind spots' in health-care delivery
    Gillespie, Alex
    BRITISH JOURNAL OF HOSPITAL MEDICINE, 2018, 79 (11) : 610 - 610
  • [22] An analysis of the causes of adverse events from the Quality in Australian Health Care Study
    Wilson, RM
    Harrison, BT
    Gibberd, RW
    Hamilton, JD
    MEDICAL JOURNAL OF AUSTRALIA, 1999, 170 (09) : 411 - 415
  • [23] Service user and carer involvement in mental health care safety: raising concerns and improving the safety of services
    Berzins, Kathryn
    Louch, Gemma
    Brown, Mark
    O'Hara, Jane K.
    Baker, John
    BMC HEALTH SERVICES RESEARCH, 2018, 18
  • [24] Service user and carer involvement in mental health care safety: raising concerns and improving the safety of services
    Kathryn Berzins
    Gemma Louch
    Mark Brown
    Jane K. O’Hara
    John Baker
    BMC Health Services Research, 18
  • [25] Health care provider complaints to the emergency department: A preliminary report on a novel quality improvement instrument
    Griffey, RT
    Bohan, J
    ANNALS OF EMERGENCY MEDICINE, 2004, 44 (04) : S19 - S19
  • [26] The Australian Commission on Safety and Quality in Health Care Agenda for Improvement and Implementation
    O'Rourke, M.
    ASIA PACIFIC JOURNAL OF HEALTH MANAGEMENT, 2007, 2 (02): : 21 - 25
  • [27] Improving external fixator pin site care through user involvement: A quality improvement project
    Christiansen, Anette Wulff
    Petersen, Trine Ahlman
    Hedkjaer, Cellina Maj Eline
    Santy-Tomlinson, Julie
    Jensen, Charlotte Myhre
    INTERNATIONAL JOURNAL OF ORTHOPAEDIC AND TRAUMA NURSING, 2024, 55
  • [28] Patient Involvement as a Means to Improving Care Quality
    Klemperer, David
    DEUTSCHES ARZTEBLATT INTERNATIONAL, 2015, 112 (40): : 663 - 664
  • [29] User Involvement in Mental Health Care Teaching
    Fellinger, M. J.
    Amering, M.
    EUROPEAN PSYCHIATRY, 2015, 30
  • [30] Quality and Safety in Health Care, Part XVI The VA Surgical Quality Improvement Program
    Harolds, Jay A.
    CLINICAL NUCLEAR MEDICINE, 2016, 41 (11) : 862 - +