Experimental validation of a set of cultural-oriented usability heuristics: e-Commerce websites evaluation

被引：40

作者：

Diaz, Jaime ^{[1
]}

Rusu, Cristian ^{[1
]}

Collazos, Cesar A. ^{[2
]}

机构：

[1] Pontificia Univ Catolica Valparaiso, Av Brasil 2241, Valparaiso, Chile

[2] Univ Cauca, Popayan, Colombia

来源：

COMPUTER STANDARDS & INTERFACES | 2017年 / 50卷

关键词：

Usability; Cultural-oriented design; e-Commerce; Heuristic evaluation; Usability heuristics; Experimental validation; SYSTEMS;

D O I：

10.1016/j.csi.2016.09.013

中图分类号：

TP3 [计算技术、计算机技术];

学科分类号：

0812 ;

摘要：

With the fast growth of the Latin America electronic commerce (e-Commerce), it is indispensable to design effective websites. Evaluating usability issues allows improving the design. One popular method for detecting usability problems is the heuristic evaluation, in which evaluators employ a set of usability heuristics as a guide. Using proper heuristics is highly relevant. In this paper, we present a set of 12 cultural-oriented usability heuristics, developed iteratively, and validated, in their final step, on e-Commerce websites. The evidence supports our argument that websites which display characteristics relevant to specific issues of the four Hofstede's cultural dimensions improve their usability.

引用

页码：160 / 178

页数：19

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