USABILITY EVALUATION FRAMEWORK FOR E-COMMERCE WEBSITES

被引：0

作者：

Hasan, Layla ^{[1
]}

Morris, Anne ^{[2
]}

Probets, Steve ^{[2
]}

机构：

[1] Zarqa Private Univ, Dept Management Informat Syst, Zarqa, Jordan

[2] Univ Loughborough, Dept Informat Sci, Loughborough, Leics, England

来源：

ICEIS 2010: PROCEEDINGS OF THE 12TH INTERNATIONAL CONFERENCE ON ENTERPRISE INFORMATION SYSTEMS, VOL 5: HUMAN-COMPUTER INTERACTION | 2010年

关键词：

Framework; Usability Evaluation; e-Commerce Websites; User Testing; Heuristic Evaluation; Google Analytics;

D O I：

暂无

中图分类号：

TP18 [人工智能理论];

学科分类号：

081104 ; 0812 ; 0835 ; 1405 ;

摘要：

The importance of evaluating the usability of e-commerce websites is well recognised and several studies have evaluated the usability of e-commerce websites using either user- or evaluator-based usability evaluation methods. No research, however, has employed a software-based method in the evaluation of such sites. Furthermore, the studies which employed user testing and/or heuristic evaluation methods in the evaluation of the usability of e-commerce websites did not offer detail about the benefits and drawbacks of these methods with respect to the identification of specific types of usability problem. This research has developed a methodological framework for the usability evaluation of e-commerce websites which involves employing user testing and heuristic evaluation methods together with Google Analytics software.

引用

页码：111 / 116

页数：6

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