The Influence of Organizational Culture and Organizational Citizenship Behavior (OCB) on the Performance of Hotel Employees in Batam City with Organizational Commitment as Intervening Variables

The purpose of this study was to determine the effect of organizational culture and organizational citizenship behavior (OCB) on the performance of hotel employees in Batam City with organizational commitment as an intervening variable. Respondents used in this study were employees of four-star hotels in Batam City with a total of 213 respondents. Data analysis method uses multiple linear data analysis and using SEM Amos program. The results of the study conclude that 1. Organizational culture has a significant effect on the performance of four-star hotel employees in Batam City, the better the organizational culture can provide a greater impact on improving the performance of four-star hotel employees in Batam City. 2. Organizational culture has a significant effect on the organizational commitment of four-star hotels in Batam City, the better the organizational culture, the stronger the organizational commitment of employees. 3 OCB affects the organizational commitment of four-star hotels in Batam City, the better the OCB behavior of employees, the stronger organizational commitment employee. 4 OCB affects the performance of employees of four-star hotels in Batam City, the better the behavior of OCB employees, the higher the performance. 5. Compelling organizational commitment to the performance of four-star hotel employees in Batam City, the better organizational commitment, the better the performance of four-star hotel employees in Batam City