Design methods for collaborative emergent processes

Organizations are often faced with managing a variety of processes. These range from predefined to emergent. There has been very little work on supporting emergent processes many of which are founded on collaboration between process workers. A variety of technologies are available to support collaboration. However, people in most business processes still use the basic technologies such as e-mail or intranet information portals and do not fully realize the advantages provided by emerging technologies. This paper describes a method for extending collaboration beyond simple exchanges and into collaborative work process support.