Performance indicators for road freight: a case study applied to a company of the garment industry

Due to the existing market competitiveness, it is common that the companies seek alternatives to promote business sustainability, thus optimizing the results. Considering costs, it is important to control them so there is management for those values with larger proportion. By identifying that costs with logistics represent from 4% to 30% of the sales and freight with physical distribution oscillate from 7% to 9%, such control becomes relevant. The research has the objective of analyzing indicators to consider outsourced freight services paid in a garment industry. Concerning purposes, the methodology applied was of a mixed approach with quantitative predominance and an applied research. Regarding means, it is a field research and a case study. The study enabled to present some performance indicators for freight and project them in the hiring of the services. The inference made it possible to build indicators that allow for assessments both qualitative and quantitative of the outsourced freight.