A Guideline for Product-Service-Systems Design Process

Product-Service Systems (PSS) has been regarded as an attractive business concept that create high added value by integrated provisions of products and services. Since both products and services are included in the design object, the PSS design process has become increasingly complicated. Thus, the designers need to organize reliably what they should accomplish during the PSS design process. However, it is difficult for designers to grapple what they need to focus on during PSS design process. To support such PSS design process, this paper proposes a PSS design guideline which based on Software Engineering Methods and Theory (SEMAT). The proposed guideline provides the designers with PSS design perspective, milestones through the design process, and the way to manage the design process. (C) 2015 The Authors. Published by Elsevier B.V