COMPLEMENTARY OBJECTIVE AND SUBJECTIVE MEASURES OF HOSPITAL SERVICES QUALITY

被引：0

作者：

Kozyra, Cyprian ^{[1
]}

Zmyslona, Beata ^{[1
]}

Madziarska, Katarzyna ^{[2
]}

机构：

[1] Wroclaw Univ Econ, Fac Management Informat Syst & Finance, Dept Stat, PL-53345 Wroclaw, Poland

[2] Wroclaw Med Univ, Fac Postgrad Med Training, Dept Nephrol & Transplantat Med, PL-50556 Wroclaw, Poland

来源：

APPLICATIONS OF MATHEMATICS AND STATISTICS IN ECONOMICS | 2014年

关键词：

hospital services; quality measures; objective quality; subjective quality; SCALE; DIMENSIONS; CARE;

D O I：

暂无

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

The paper presents the results of a survey carried out among a representative sample of hospital patients in Lower Silesia voivodeship. The sample size was 800 people who described the subjective quality of hospital services in a special questionnaire. The questionnaire was developed in a two-stage process. First, chronically ill diabetes patients answered a greater number of questions and psychometric properties were examined. Next, a modified, shorter version of the questionnaire was used in the final survey. Psychometric properties were mostly confirmed in the analysis. The aim of this paper is to present the results of hospital evaluation by patients compared to objective measures of hospital quality based on patient's hospital visit records.

引用

页码：150 / 155

页数：6

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